CLIENT CARE PACKAGES
At SIGNALS, we know the signals need to keep flowing. That’s why our dedicated service team is always here when you need us. A seamless hand-off from our Project Management Team to our Service Department ensures nothing gets lost in translation—just smooth, reliable performance from day one.
In addition to constantly monitoring your system, we offer four tiers of service plans, so you get exactly the level of support that fits your needs. Whether you want proactive maintenance or on-demand assistance, you can trust that your technology will continue working flawlessly—because that’s what sending all the right SIGNALS is about.
SIGNALS Core
24/7/365 Proactive Systems Monitoring
Business Hours Phone Support 8 AM – 5 PM
Response Time 5 Business Days
Systems Health Check Annual (remote)
Labor Rate Lock (12 Months)
Annual Prepay Discount 10%
(Basic Monitoring Only)
SIGNALS Care
24/7/365 Proactive Systems Monitoring
Business Hours Phone Support 8 AM – 5 PM
Onsite Tech Response Time 3 Business Days
Annual System Health Check and Onsite Preventative Maintenance Visit
Labor Rate Lock (12 Months)
Annual Prepay Discount 10%
SIGNALS Care Plus
24/7/365 Proactive Systems Monitoring
Business Hours Phone Support 8 AM – 5 PM
Urgent Phone Support (until 8 PM)
Emergency Remote Support (until 9 PM)
Priority Scheduling - Onsite Tech Response Time 2 Business Days
Bi-Annual Systems Health Check and Onsite Preventative Maintenance Visits
VIP Concierge Support
1X Event System Check Per Year
Labor Rate Lock (12 Months)
Annual Prepay Discount 10%
SIGNALS Platinum
24/7/365 Proactive Monitoring and Phone Support
Business Hours Phone Support 8 AM – 5 PM
Urgent Phone Support (until 8 PM)
Emergency Remote Support (as needed)
Priority Scheduling - Onsite Tech Response Time 24 Business Hours
Quarterly Systems Health Check and Onsite Preventative Maintenance Visits
VIP Concierge Support
2X Event System Check Per Year
Loaner Equipment (when available)
Labor Rate Lock (12 Months)
Annual Prepay Discount 10%
SIGNALS Elite
24/7/365 Proactive Monitoring and Phone Support
Business Hours Phone Support 8 AM – 5 PM
Emergency Remote Support (as needed)
Priority Scheduling - Onsite Tech Response Time 24 Business Hours
Quarterly Systems Health Check and Onsite Preventative Maintenance Visits
VIP Concierge Support
Dedicated Account Manager
4X Event System Check Per Year
Loaner Equipment (when available)
Labor Rate Lock (12 Months)
Annual Prepay Discount 15%