CLIENT CARE PACKAGES

At SIGNALS, we know the signals need to keep flowing. That’s why our dedicated service team is always here when you need us. A seamless hand-off from our Project Management Team to our Service Department ensures nothing gets lost in translation—just smooth, reliable performance from day one.

In addition to constantly monitoring your system, we offer four tiers of service plans, so you get exactly the level of support that fits your needs. Whether you want proactive maintenance or on-demand assistance, you can trust that your technology will continue working flawlessly—because that’s what sending all the right SIGNALS is about.

SIGNALS Core

24/7/365 Proactive Systems Monitoring

Business Hours Phone Support 8 AM – 5 PM

Response Time 5 Business Days

Systems Health Check Annual (remote)

Labor Rate Lock (12 Months)

Annual Prepay Discount 10%

(Basic Monitoring Only)

SIGNALS Care

24/7/365 Proactive Systems Monitoring

Business Hours Phone Support 8 AM – 5 PM

Onsite Tech Response Time 3 Business Days

Annual System Health Check and Onsite Preventative Maintenance Visit

Labor Rate Lock (12 Months)

Annual Prepay Discount 10%

SIGNALS Care Plus

24/7/365 Proactive Systems Monitoring

Business Hours Phone Support 8 AM – 5 PM

Urgent Phone Support (until 8 PM)

Emergency Remote Support (until 9 PM)

Priority Scheduling - Onsite Tech Response Time 2 Business Days

Bi-Annual Systems Health Check and Onsite Preventative Maintenance Visits

VIP Concierge Support

1X Event System Check Per Year

Labor Rate Lock (12 Months)

Annual Prepay Discount 10%

SIGNALS Platinum

24/7/365 Proactive Monitoring and Phone Support

Business Hours Phone Support 8 AM – 5 PM

Urgent Phone Support (until 8 PM)

Emergency Remote Support (as needed)

Priority Scheduling - Onsite Tech Response Time 24 Business Hours

Quarterly Systems Health Check and Onsite Preventative Maintenance Visits

VIP Concierge Support

2X Event System Check Per Year

Loaner Equipment (when available)

Labor Rate Lock (12 Months)

Annual Prepay Discount 10%

SIGNALS Elite

24/7/365 Proactive Monitoring and Phone Support

Business Hours Phone Support 8 AM – 5 PM

Emergency Remote Support (as needed)

Priority Scheduling - Onsite Tech Response Time 24 Business Hours

Quarterly Systems Health Check and Onsite Preventative Maintenance Visits

VIP Concierge Support

Dedicated Account Manager

4X Event System Check Per Year

Loaner Equipment (when available)

Labor Rate Lock (12 Months)

Annual Prepay Discount 15%